Turn guest questions into smooth stays with AI-powered support
Handle inquiries efficiently without extra staff. Chatref answers from your own content – keeping guests happy and your team lean.
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Why this matters
Your team drowns in repeat questions
Deflect the busywork – not more tickets. Chatref answers setup, import, and permission questions from your own guides the moment they are asked.
Inbound Guest Queue
Questions arrive from the website booking widget, availability & rate enquiries, and check-in & amenity queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your rates, room availability, and policies – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Group bookings, special requests, or complaints are routed to the front desk or a reservations agent with full context.
Answered Instantly
90%+ of availability, rate, policy, and check-in questions resolved on the spot.
Warm Front-Desk Handoff
Escalated to the front desk or a reservations agent with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall before finishing setup.
No warm leads captured
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for your team
The big picture
SaaS teams cut support costs – AI answers from your content, not guesses.
Inbound Enquiries vs. Front-Desk Capacity
As the property adds rooms and channels, enquiry volume grows exponentially. Front-desk capacity stays flat – creating a widening gap of unanswered guests.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a booking is ever made.
With Chatref
Chatref answers the gap instantly from your own rates & policies – turning enquiries into confirmed bookings.
As a property scales rooms, channels, and guests, inbound enquiries climb steeply – and spike in peak season. Without Chatref, the share answered by front-desk staff barely moves, so guests drop off or book elsewhere. Chatref answers the growing gap from the property's own rates and policies, so the team stays calm at any occupancy.
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them and answers questions 24/7 – so your team only handles cases that need a real person.
Add your help docs and guides Upload setup guides, import walkthroughs, and FAQs. Chatref learns them fast and starts answering questions from your own content.
Drop the widget into your site Embed Chatref in minutes. It starts answering guest questions instantly, 24/7 – no coding needed.
AI answers from your content Questions about setup, pipelines, or permissions resolve instantly in chat – no dead-end links.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
AI-powered support
Find your industry
One AI agent that answers customer questions – across every tool and language.
Real questions
Hotel guest questions answered instantly
'What’s the Wi-Fi password?' – answered before they ask.
'Do you offer airport transfers?' – instant response with options.
'Can I get an early check-in?' – AI checks availability and hands off to staff if needed.
'What’s your cancellation policy?' – clear, up-to-date info in seconds.
'Are there family rooms available?' – AI checks inventory and provides booking link.
'What amenities are included?' – instant list of what’s offered.
'How do I get to the spa?' – step-by-step directions provided.
AI guest support
Solve every stay question instantly
Turn your policies and room details into 24/7 support – no extra staff needed. AI answers from your content to keep guests happy and your team focused.
The math
Turn guest questions into more bookings
Every chat that doesn’t turn into a ticket is another booking you handle without adding staff. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on growing revenue. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our business?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like booking a late check-out – right inside the chat.
Can it handle our unique business rules?
Yes. Upload your setup docs and guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our system?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your bed & breakfast customer support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Travel & Hospitality support hub · see pricing.