Clear payment answers in chat, 24/7
Turn your payment policies into instant chat answers – no emails or phone calls. Resolve deposits, cancellations, and bookings on autopilot.
Featured on
Why it matters
The problem this solves.
Repeat payment questions
Support keeps answering the same deposit and cancellation questions over and over.
Slow onboarding
New guests get confused by payment options during booking and need help.
Cancellation disputes
Guests dispute policies because they don’t understand the rules upfront.
Staff time wasted
Explaining payment policies takes too much of your team’s time.
The Chatref solution
Clear payment answers in chat, 24/7.
A customer asks about deposits or cancellations. AI pulls the exact answer from your content – no dead-end article links. The issue resolves instantly, 24/7. Your team handles only the complex cases that need a person.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – answered instantly from your docs.
'Where’s my data?' – resolved in chat with one click.
Capture leads from customers asking about CRM moves.
Fix gaps spotted in your migration chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Bed & Breakfast Customer Support hub.
Loved by support teams
Real teams cut payment questions in half
How teams handle deposits, cancellations and payments without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Deposit questions used to flood our inbox daily. Now Chatref explains policies instantly – disputes dropped by half.
Cancellations used to mean long emails back and forth. Chatref walks users through our policy in chat, no more confusion.
of import questions answered before they reach the team
Payment help is now always available, even at 3 AM. No more hiring just to cover off-hours questions.
Won’t guests still call with payment questions?
Chatref handles 90% of payment questions automatically – only complex cases reach your staff.
What if my policies change frequently?
Update your content once – Chatref’s answers stay current automatically.
Can it handle multiple languages for international guests?
Yes, Chatref understands and responds in your guests’ preferred language.
How do I know it’s explaining policies correctly?
Chatref only answers from your exact policy wording – no guesswork.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Clear payment answers in chat – free start
Paste your policies and let AI answer deposit rules instantly.
Part of Chatref for Bed & Breakfast Customer Support · Travel & Hospitality hub · pricing.