Give travelers instant answers – 24/7, in their language
Your customers book trips across time zones. When policies or bookings confuse them, they wait. Chatref answers from your own content – instantly – so support scales with your global reach.
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Why this matters
Support can't keep up with growth
Deflect the busywork – not more tickets. Chatref answers repeat questions from your own guides, so your team stays on the work that matters.
Inbound Guest Queue
Questions arrive from the website booking widget, availability & rate enquiries, and check-in & amenity queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your rates, room availability, and policies – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Group bookings, special requests, or complaints are routed to the front desk or a reservations agent with full context.
Answered Instantly
90%+ of availability, rate, policy, and check-in questions resolved on the spot.
Warm Front-Desk Handoff
Escalated to the front desk or a reservations agent with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Repeat questions pile up
Your team wastes time answering the same setup, import, and permission questions every day.
Work slows as queues grow
Admins get stuck in support mode, tickets backlog, and users stall before finishing setup.
No lead capture in support
Valuable signals from chats disappear because no one captures them.
What you get
Four wins for CRM teams
The big picture
Travel teams cut repeat questions – AI answers from your policies, not the web
Inbound Enquiries vs. Front-Desk Capacity
As the property adds rooms and channels, enquiry volume grows exponentially. Front-desk capacity stays flat – creating a widening gap of unanswered guests.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a booking is ever made.
With Chatref
Chatref answers the gap instantly from your own rates & policies – turning enquiries into confirmed bookings.
As a property scales rooms, channels, and guests, inbound enquiries climb steeply – and spike in peak season. Without Chatref, the share answered by front-desk staff barely moves, so guests drop off or book elsewhere. Chatref answers the growing gap from the property's own rates and policies, so the team stays calm at any occupancy.
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them to answer questions 24/7 – so your team only handles cases that need a real person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref learns them fast to answer questions from your own content.
Drop in one widget snippet Embed the widget on your site. It starts answering customer questions instantly from what you’ve provided.
AI answers grounded in your content Questions about setup, pipelines, or permissions resolve instantly – no dead-end links, no digging through docs.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Travel & hospitality
Solve travel support
One AI agent that answers the questions your customers actually ask – across every tool and language.','spokes
Real questions
Solve travel support instantly
Answer cancellation policy questions in seconds
Guide travelers through flight changes in real time
Provide 24/7 multilingual support for global customers
Capture traveler inquiries for sales follow-up
Explain baggage policies clearly and quickly
Help with booking errors instantly
Provide instant answers about loyalty programs
Travel support wins
Solve every travel job from bookings to policies
Stop customers waiting on repeat questions about trips, pricing or refunds – and let your team focus on the exceptions.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our travel policies?
No. It only uses your own content – never guesses or makes things up.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like booking flights or updating policies – right inside the chat.
Can Chatref handle our unique travel rules?
Yes. Upload your policies and guides. It answers only from that content and escalates complex cases to a human.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our travel docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex travel questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our travel system?
Yes. It can trigger account tasks like booking flights or updating policies – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for online travel agencies.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Travel & Hospitality support hub · see pricing.