How can I integrate car rental software with my existing systems?

System compatibility is about making your existing software work with Chatref’s AI agents without rebuilding your stack. The agents run inside the widget on your site, while custom actions bridge the gap by calling your back‑end APIs. This means any rental management system that exposes an API – fleet databases, pricing engines, or reservation tools – can connect directly. No middleware rewrites; just point the custom action at your endpoint.

API integration happens entirely within Chatref’s custom actions builder. You define the external endpoint, authentication, and data format, then the AI agent triggers that action when a customer asks something like “Is the SUV available next Friday?”. The agent interprets the question, calls your reservation API, and returns the answer inside the chat, all grounded in your system’s real data. You control which actions the agent can perform, so every integration follows your business rules.

Data sync keeps customer records, booking statuses, and availability consistent between Chatref and your internal systems. As the AI agent performs an action – creating a reservation, updating a customer profile, or checking a vehicle’s status – it can push changes to your backend in the same API call. You can also schedule pull actions that query your databases on every new conversation, ensuring the agent always reflects live fleet data. This two‑way sync eliminates manual updates and reduces double‑booking risks.

Not every rental request fits a template. When a customer needs custom pricing, a cross‑border rental, or an exception, the shared inbox lets your team take over from the AI agent in exactly the same chat thread. Agents can see the full conversation history and any data the AI already retrieved, so no one has to repeat themselves. This human‑in‑the‑loop approach means even high‑value interactions stay fast and personal while your integration handles the routine volume.

Which systems can I integrate with?

Any system that offers a public or private REST API – booking engines, fleet management platforms, CRMs, or custom in‑house databases. Common examples in car rental include reservation systems like RentSyst, EasyRent, or CarPro, as well as Stripe for payments and Salesforce for customer records. As long as your software accepts HTTP calls and returns structured data, Chatref’s custom actions can connect to it.

How to sync data between platforms?

Data sync is configured through custom actions where the AI agent both reads and writes data during a conversation. For example, when a chat creates a new booking, the same action can POST to your reservation endpoint, then pull back a confirmation number and add it to the chat transcript. You can also define separate “check” actions that query availability on every new conversation to guarantee the agent’s answers are always in sync with your fleet.

What APIs are supported?

Chatref’s custom actions support any standard REST API over HTTPS, including authentication methods like API keys, OAuth2, or basic auth. You supply the endpoint and payload schema in the Chatref dashboard, and the platform handles the transport. There is no fixed list of pre‑approved APIs – you can integrate with your exact software stack, not a vendor’s limited set of partners.