How can Chatref provide 24/7 support for my legal clients?

Your clients have legal questions at all hours. Chatref's AI agents are built from your firm's intake forms, practice area overviews, and procedure documents, so they always respond with grounded, on-brand answers. That means real 24/7 legal assistance without hiring overnight staff. An agent can explain your retainer process, list required documents for a DUI case, or share office hours, all while sounding like your firm. This legal chatbot availability eliminates the frustration of reaching voicemail at 2 AM.

Not every after-hours inquiry needs an immediate attorney reply - but some do. Chatref's custom actions let your AI agent collect critical information inside the chat to triage requests properly. You can build a custom action that asks for a case number, the type of legal issue, and a callback preference, then routes that data to the right paralegal. This gives you structured law firm after-hours support that separates a "what are your fees" question from a "I was just arrested" emergency.

When a client's situation demands an attorney's eye, Chatref doesn't leave them hanging. The shared inbox gives your team live access to every agent conversation, so a lawyer can step into the same thread, read the full chat history, and take over seamlessly. Your client never repeats themselves, and your reputation for responsive 24/7 legal support stays intact without requiring a partner to sleep with their phone.

How does Chatref handle client inquiries outside business hours?
Chatref's AI agents work around the clock. When a client messages your website after hours, the agent responds instantly using your firm's documents - answering common questions, locating intake forms, or just acknowledging the inquiry and setting expectations for a follow-up. No call goes unanswered, and the client sees a consistent, on-brand experience.

Can Chatref prioritize urgent legal requests?
Yes, through custom actions. You can design a workflow that asks targeted questions (for example, "Is this related to an active arrest or detention?") and then flags high-urgency answers to your shared inbox or sends a notification. The agent handles routine inquiries autonomously while ensuring truly urgent matters get immediate visibility.

What happens when a client question requires human intervention?
If the AI agent reaches its limit or the client specifically requests a person, the conversation appears in your shared inbox. Your team sees the full chat transcript, including any details collected by custom actions, and can reply directly in the thread. The client experiences a smooth transition from automated 24/7 legal assistance to personalized attorney attention.