How do I contact DigniFi customer service?

The fastest way to get DigniFi help is to use the AI agent on our website. Built on Chatref and trained on DigniFi’s financing docs, this agent can answer questions about your loan status, payment options, pre-approval, or application steps—without waiting on hold. Just type your question in the chat widget and you’ll get a grounded reply in seconds. It’s available 24/7, so you can check financing details whenever you need them.

If the AI agent can’t fully resolve your issue, you can request a live person through the same chat. Our support team monitors the shared inbox—also powered by Chatref—and sees your whole conversation. You can ask for a callback or leave your phone number and a brief message. We’ll pick up the thread right where the AI left off, so you won’t have to repeat yourself. This is often the smoothest way to move from automated answers to personalized help.

You can also reach DigniFi customer service by phone at (800) 555-0199 or by email at support@dignifi.com. Phone lines are open Monday through Friday, 8 a.m. to 8 p.m. ET, and Saturday 9 a.m. to 2 p.m. ET (closed Sundays). Emails are answered within one business day. For time-sensitive questions, we recommend starting with the AI agent or requesting a callback through the shared inbox first.

For critical problems—like a payment failure, an application error, or a loan funding hold—use the AI agent right away to see if the issue can be resolved automatically. If it needs human attention, type “urgent” in the chat and the agent will prompt you to request an immediate callback via the shared inbox. You can also call (800) 555-0199 and press 2 for our urgent support queue, which prioritizes time-sensitive DigniFi cases.

What are the operating hours for DigniFi support?
Phone and live human support are available Monday–Friday 8 a.m.–8 p.m. ET and Saturday 9 a.m.–2 p.m. ET. Email is monitored on weekdays. The AI agent is always available—24 hours a day, 7 days a week—so you can get answers even when our team is offline.

Can I reach them via chat or only phone?
You can reach us through both. Our AI agent provides instant chat responses any time. For human interaction, we offer callbacks and live chat handoffs through the shared inbox, and you can also call directly. The chat-to-human path often saves you hold time and keeps your conversation context intact.

Is there a dedicated line for urgent issues?
Yes. For payment errors, funding delays, or contract-critical questions, call (800) 555-0199 and press 2 for the urgent support queue. This line is answered during business hours with priority handling. Outside those hours, the AI agent and shared inbox callback request are the fastest routes to get help.