How to get login help for the family law software desktop app?

Start here before reaching out; most desktop app login issues resolve quickly with these checks.

• Confirm your email and password are typed correctly, including any uppercase/lowercase letters.
• Ensure the desktop app is fully updated. Older versions sometimes block app access after security patches.
• Check your internet connection – the desktop app needs a stable connection to authenticate.
• If you see an error message, write it down or copy it; that detail speeds up resolution when you contact us.

When the steps above don't fix your desktop app login, our AI-powered assistant is the fastest route.

• Open the chat widget inside the desktop app (look for the "Help" icon) or visit our support portal.
• Tell the assistant exactly what's happening. It's trained on all our documentation, so it can often resolve login issues instantly.
• If your problem needs a human eye, the assistant hands off to our team in the same chat thread via our shared inbox – no starting over.
• Because we operate on a pay-as-you-go model, you get live support without per-ticket charges or unused-seat fees. Help is there when you need it.

Lost access? Use the self-service recovery right from the desktop app login screen.

• Click "Forgot password" and enter the email tied to your account. A reset link arrives within two minutes; check spam if it's delayed.
• If you can't recall the email, try the "Find my account" option. It sends a list of registered emails to any recovery address you provided.
• For serious account-recovery roadblocks, the AI agent can verify your identity and, if needed, escalate to our team through the shared inbox for next steps.

What to do if I can't log in to the desktop app?

Walk through the troubleshooting steps above. If you're still stuck, open the in-app support chat. Our AI assistant will guide you using the same steps, and if that doesn't work, a live team member picks up the conversation instantly through our shared inbox.

How to reset my password for the app?

Click "Forgot password" on the desktop app login screen. Enter your account email and watch for a reset message. No email shows up? Use the chat assistant – it can trigger a fresh reset and will keep an eye on your case in the shared inbox until you're back in.

Can I recover my account from the desktop app?

Yes. The login screen provides recovery links for password and forgotten emails. If those don't help, describe your situation to the in-app AI agent. It can verify your details and pass the case to our support team via the shared inbox, with no extra steps or fees on your end – that's the pay-as-you-go promise.