How do I return a fashion item?

We accept returns on all clothing items, shoes, and fashion accessories within 30 days of delivery. The pieces must be unworn, unwashed, and have original tags still attached. This fashion accessory return policy covers handbags, belts, scarves, and jewellery – just keep them in their original packaging. Because our return rules can vary slightly for final sale or lingerie, we’ve built an AI agent that can answer precise eligibility questions instantly. The agent draws on the exact policy stored in its knowledge base, so you never get a guess – only confirmed details about returning clothing items that apply to your specific purchase.

You can start a return in two ways:

1. Log into your account, go to the order, and click Return items.
2. Open the chat widget and tell our AI assistant you’d like to return something.

The assistant uses custom‑actions to make the process seamless. After you provide your order number, it verifies your purchase in real time, walks you through the reason selection, and automatically generates a prepaid return label. You’ll receive the label by email and can download it right from the chat. This same ai‑agent can also handle returns for multiple items in one conversation, saving you from filling in forms manually. Whether you’re returning clothing items or a fashion accessory, the assistant completes the steps in under a minute.

If you need a different size, colour, or style for your garment, or want to swap a fashion accessory for a variation, the apparel exchange process works through the same AI‑powered flow. When you start a return, the agent checks current stock via a custom action and, if your preferred replacement is available, creates an exchange order right then. You’ll see the new order confirmation in the chat, while the assistant generates a return label for the original piece. This way you’re never stuck waiting – the replacement ships as soon as the return is scanned by the carrier. The exchange logic covers all style product return steps, so even complex swaps (e.g., same coat in a different length) are handled correctly.

Once your return label is ready, packing and shipping your items is straightforward. Print the label, place the item in its original packaging (or any secure box), and attach the label. Drop the parcel at the carrier location shown on the label. Our AI assistant can give you step‑by‑step instructions for how to send back fashion purchases – including which documents to include and a reminder about the return address. If you need a nearby drop‑off point, just ask the assistant and it will share the most practical options based on your location, pulling that information from its continuously updated knowledge base. Keep your tracking number somewhere handy; you can also ask the assistant to check the status of your return later.

What is the process for returning clothes?
Log into your account, choose the order and items, or chat with our AI assistant. Provide your order number and answer a few quick prompts. The assistant uses custom actions to verify eligibility and generate a prepaid return label. Print the label, pack the unworn items with tags, and drop the package at the carrier. Once it scans, you’ll be notified and your refund or exchange will process.

How do I exchange a fashion accessory?
Start a return through your account or the AI chatbot, and when asked for the return reason select “exchange.” The ai‑agent will check stock for your preferred variant via a custom action. If available, it creates an exchange order on the spot and provides a return label for the original accessory. Ship the original back; the replacement is dispatched after the return scan.

What steps are involved in returning apparel?
Check that your apparel is within 30 days, unworn, and has its tags. Initiate a return through your account or the chat. The AI assistant will confirm eligibility, collect your reason, and deliver a prepaid label. Pack the garment, attach the label, and drop it off. Once the return is scanned, refunds issue to the original payment method typically within 5‑7 business days.

Can I return fashion items online?
Absolutely. Our return process is entirely online – no phone calls needed. Use your account portal or the AI‑powered chat widget to initiate returns for clothing, shoes, and accessories. The assistant’s knowledge base covers every nuance of our policy, and it can create return labels instantly, so you never need to print forms manually or visit a store.

What is the policy for sending back style products?
Style products (trend‑focused clothing, limited‑edition accessories) follow the same 30‑day return window, unworn, with tags. To send them back, follow the standard return flow using your account or the chat assistant. The ai‑agent will check for any style‑specific exceptions (like final sale pieces) and still guide you through the steps. A prepaid label is provided, and you can expect a refund or exchange just like any other fashion purchase.