Stop shoppers from asking the same questions about styles and sizing.
Your customers ask about fit, colors, or returns. When they repeat the same questions, they wait. Chatref answers from your own guides – instantly – so support scales with your brand.
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Why this matters
Support can’t keep up as your product grows
Your team is drowning in repeat questions. Chatref answers them instantly from your own content – so humans handle only the cases that need a person.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Customers ask the same things about sizing, returns, and styles – draining your team’s time.
Work stops, queues grow
Your support team can’t be available 24/7 for global shoppers.
No warm leads captured
Keeping style guides and FAQs up-to-date is a constant challenge.
What you get
Four wins for SaaS support teams.
The big picture
AI answers from your own style guides and FAQs – no made-up responses or extra h
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
How Chatref works
Turn your help content into instant answers. Here’s how it goes down.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget on your site Paste one snippet and Chatref starts handling questions where customers are already looking.
AI answers from your content Customers get instant answers – no dead-end links, no digging. Chatref resolves setup snags, pipeline questions, and permission issues using only what you’ve written.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Support made simple
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language. **No hqe
Real questions
E-commerce support questions answered instantly
Answer 'What's the return policy for this dress?' in seconds
Solve sizing questions using your own style guides
Automatically resolve 'Is this sweater true to size?' queries
Support global shoppers in their time zone – no extra staff needed
Fashion support made easy
Solve every fashion question instantly
Stop repeating the same answers about styles, sizes, and policies – let AI handle it all from your own content. Fashion support that scales. **No more cut
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Won't customers still need to talk to a person?
Chatref handles most questions automatically. Humans step in only for special cases – with full context.
What if the AI gives wrong sizing advice?
Chatref only answers from your own style guides. No made-up responses.
How do we keep the answers up-to-date?
Chatref updates automatically when you change your guides or FAQs.
Can it handle international shoppers?
Yes. Chatref works 24/7 for global shoppers – no extra staff needed.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our product’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Bring Chatref to your fashion product category support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.