AI support that speaks your brand
Chatref answers repeat questions instantly from your own content – like sizing guides or return policies. Free your team to handle only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Global support
Keeping support consistent across regions and languages is a constant challenge.
Channel hopping
Customers waste time bouncing between chat, email, and phone for one issue.
Missing insights
You’re not capturing what questions trip customers up most often.
The Chatref solution
Keep support fast as you scale.
A customer asks about a new feature. AI answers instantly from your help docs – in your brand’s voice. No queue, no wait. When they need a human, context follows. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no back-and-forth.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Fashion Product Category Support hub.
Loved by support teams
Teams cut support tickets in half
How Chatref keeps customers moving with instant, accurate answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects 80% of repeat questions about sizing or returns. Our team focuses on the cases that need a person.
Customers get instant answers in their own language – all from one set of content. No more translating FAQs for every region.
of import questions answered before they reach the team
We turn support chats into insights to improve our product guides. Now we know exactly what to fix next.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update weak spots. Your AI only answers from what you give it – so you control what’s current.
How fast can we get started?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your whole team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it resolve questions about your import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Free up your team with instant AI answers
Start for free – let Chatref handle repeat questions so your team tackles what matters.
Part of Chatref for Fashion Product Category Support · E-commerce hub · pricing.