Stop decor questions from derailing your support team.
Your customers ask the same decor questions. Chatref answers instantly from your guides – so your team focuses on what matters. Keep support smooth as you grow.
Featured on
Why this matters
Support keeps getting bogged down by the same questions
Answer the busywork – not more tickets. Chatref answers repeat setup, import, and permission questions from your own guides the moment they are asked, so your team stays on the work that matters.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes time answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work, tickets pile up, and users stall before they finish setup.
No warm leads captured
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for SaaS support teams
The big picture
Stop repeat questions – AI answers from your own content, not the web.
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
How Chatref works
Turn your help docs into instant answers – so your team focuses on what matters.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget on your site One snippet embeds 24/7 support that speaks in your brand’s voice – no extra dev work.
AI answers from your content Customers get instant resolutions – no dead-end links, just answers that work. Results depend on your content.
Human handoff with full context When a case needs you, Chatref passes it with the full chat history – so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
SaaS support
Pick your industry
One AI agent that answers the questions your customers actually ask – across every product and language.
Real questions
CRM questions answered in seconds
'How do I import contacts from Excel?' – resolved instantly with step-by-step guidance.
'Why can’t my teammate see customer records?' – fixed in chat without opening a ticket.
'How do I set up a sales pipeline?' – guided through setup in minutes.
'How do I connect Gmail to the CRM?' – done in under a minute with AI help.
'My workflow automations aren’t working.' – repaired on the spot in the chat.
'Why won’t my email templates send?' – troubleshoot and fix instantly.
'How do I set user permissions for new team members?' – done in seconds with AI support.
'How do I clean up duplicate contacts?' – resolved fast without support help.
'How do I onboard new reps faster?' – get instant setup answers to speed things up.
Smarter support
Instant answers from your own content
Let AI handle the repeat questions – so your team can focus on what matters. Stop phone trees and endless email threads.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will customers still call for help?
Chatref deflects repeat questions – so fewer calls reach your team. For complex issues, customers escalate with full context.
What if the AI shares wrong product info?
Chatref only answers from your approved content. No made-up responses – ever.
We already have a helpdesk. Why add Chatref?
Chatref reduces ticket volume so your team focuses on what matters.
How do we handle global support?
Chatref answers in the customer’s language – no need for region-specific content.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our product’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Bring Chatref to your chatref for home decor stores.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.