Cut support emails with instant answers
AI agents answer 24/7 from your own content. Humans step in only when needed – scale support without adding headcount.
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Why it matters
The problem this solves.
No 24/7 support
Customers wait hours for answers – even basic questions go unanswered outside business hours.
Repeat questions
Your team burns time answering the same basic questions over and over.
Slow onboarding
New users get stuck in your docs – they can’t find the exact next step.
No insights
You have no data on which questions trip up your customers most.
The Chatref solution
Scale support for growing products.
Your product keeps growing. So do support requests – but headcount can't keep up. Chatref AI answers repeat questions instantly from your own content. Your team handles only the cases that need a person. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve order questions in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Spot trends in chats to improve your product.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How self-serve guides deflect repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our setup guide step-by-step. Most finish without asking us – our team handles only the tricky cases now.
Our setup docs used to get buried in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
of import questions answered before they reach the team
One set of docs now handles every region and time zone. Setup questions don’t pile up overnight anymore.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides – then use insights to spot what needs updating. Your AI only answers from your content.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet – and you’re live. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
What if the AI gives wrong information?
Chatref only answers from your own content – no made-up responses. If it can’t help, it hands off to a human.
Will customers still be able to talk to a person?
Absolutely. Chatref handles simple questions instantly – humans take over seamlessly for complex cases.
How do we know if it's working?
Chatref gives you insights from support interactions. See what questions come up most and improve your business.
Cut support emails – start free today
Paste your docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.