24/7 support without adding staff
Chatref answers instantly from your own guides and policies – in your brand's voice. No repeats, no wait times.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New customers can’t find the exact next step in your help docs and give up.
Global support
Your team can’t cover all time zones for instant customer help.
No visibility
You don’t know which questions trip customers up most often.
The Chatref solution
Deflect repeat questions before the queue.
A customer asks a question. AI pulls the answer from your help docs and resolves it instantly in your brand’s voice. Humans take over only when needed – with full context. Scale support without adding headcount.
Real questions
What Chatref answers here.
AI explains your return policy in plain terms – no support tickets needed.
Custom action lets customers track orders inside chat – no back-and-forth emails.
Tags 'delivery delay' questions to spot logistics issues fast.
Insights show customers struggle with assembly guides – fix them once.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref turns repeat questions into self-serve wins
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Our team handles only the real issues now.
Users get the exact field mapping steps from our own docs. Trust in our product went up overnight.
of import questions answered before they reach the team
One set of content now handles every region. No more overnight backlog from time zone gaps.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Give customers instant answers – free start
Add your help docs and let AI answer questions in your brand’s voice.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.