Cut support costs with instant answers from your docs
Your AI agent handles common questions – humans step in only when needed. Reduce call volume with answers grounded in your own content.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things, flooding your support queue.
Slow onboarding
New users get stuck – your docs don’t give them the exact next step.
Inconsistent answers
Different support channels give different responses – customers are confused.
No insights
You have no data on what questions trip customers up most.
The Chatref solution
Stop losing customers to repeat questions.
A customer hits a snag and asks for help. Chatref AI pulls the exact answer from your docs. They keep moving – no wait, no queue, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support costs by half
How brands deflect repeat questions and scale with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
We stopped getting the same 'how-to' questions. Chatref pulls answers from our own guides – users get help without waiting on us.
Our AI agent handles basic questions in the brand’s voice. Humans only step in for the tricky cases.
of import questions answered before they reach the team
One widget works across all our channels. We finally have consistent answers everywhere.
How does Chatref reduce call volumes?
Chatref deflects repeat questions before they reach your queue. Customers get instant answers from your content – so fewer need to call at all.
Can Chatref replace phone support entirely?
Chatref handles most questions automatically. Customers only speak with humans when it’s absolutely necessary, reducing call volumes.
How does Chatref improve service consistency?
Chatref provides the same high-quality support across all channels. The AI ensures customers get the right answers every time, improving overall service performance.
What are Chatref’s support hours?
Chatref provides 24/7 support by instantly answering questions from your content. Human agents are available when needed, but AI handles the majority of inquiries.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Cut support costs with instant answers from your docs
Start free – AI resolves common questions in your brand’s voice
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.