Elevate customer service with AI that matches your luxury brand
Your high-end clients expect seamless support. Chatref answers instantly from your product guides – delivering help that feels as exclusive as your brand.
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Why this matters
Your support team is drowning in repeat questions
Deflect the busywork – not more tickets. Chatref answers repeat questions from your own guides, so your team handles only the cases that need a person.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes time answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up, and users stall before they finish setup.
Global support gaps
Keeping up with demand across regions and time zones stretches your team too thin.
What you get
Four wins for your support team
The big picture
SaaS teams scale support without adding headcount – AI answers from your guides,
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them and answers questions 24/7 – so your team handles only the cases that need a person.
Add your help docs and guides Upload setup guides, import walkthroughs, or permission FAQs. Chatref digests them fast and starts answering from your own content.
Drop the widget on your site Paste one snippet, and Chatref starts answering questions instantly from your content.
AI answers from your rules It resolves setup snags, pipeline questions, and permission issues – fast – using only what you’ve written.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history – no missing details.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Luxury support
Find your industry
One AI agent that answers questions instantly from your product guides – in your brand's voice.
Real questions
E-commerce support made simple
AI instantly answers questions about product materials and care instructions.
Custom actions let customers track orders or check return policies inside the chat.
Human agents take over for high-value interactions like custom requests.
Insights loop shows which product details confuse customers the most.
Luxury support solutions
AI-powered customer service that matches your brand
Instantly answer high-value customers with support that feels as exclusive as your products – grounded in your own content.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue saves time and money. Chatref answers common questions instantly from your own content, so your team can focus on what matters most. Results depend on your product and content.
- Deflect repeat questions before they hit the queue
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in disguise?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our product’s unique features?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex product questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our product?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your luxury goods stores customer support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.