24/7 support without extra shifts
Instant answers for store hours, orders and products. No more missed calls or long holds – your customers get help anytime.
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Why it matters
The problem this solves.
Off-hour gaps
Customers can't reach support when they need help with orders or basic info.
Repeat questions
Your team keeps answering the same store hours and product questions.
Long wait times
Customers get frustrated waiting for help – and take their business elsewhere.
Channel chaos
Managing support across emails, chats and calls takes too much time.
The Chatref solution
Reduce time to value for new users.
A new user struggles to connect their account. They ask Chatref. AI pulls the exact steps from your setup guide and walks them through it. Onboarding finishes faster. They see value sooner – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Answer ‘How do I switch CRMs?’ from your own docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volumes in half
How businesses deflect repeat questions before they hit the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers used to call about store hours and order status. Now Chatref answers instantly from our own site content – calls dropped by half.
We handle every time zone with one set of answers. No more overnight backlog or hiring for graveyard shifts.
of import questions answered before they reach the team
Chatref gives the exact next step, not a dead-end article link. Customers stay happy and our team tackles complex issues only.
What happens if the AI can’t answer a question?
It hands off to your team with full context – no lost time or frustration.
Will this replace our human support team?
No. Chatref handles routine questions, freeing your team for complex issues.
How do we keep answers accurate?
Chatref only uses your content – no made-up responses. Answers stay on-brand and correct.
What if customers need phone support?
Chatref captures contact details and guides them to your phone team when needed.
Won’t outdated content cause bad answers?
You control what’s imported. Start with your best guides, then update based on insights.
How quick is setup during migration?
Minutes. Upload your content, add one snippet, and your AI starts answering.
Does it work with different content formats or languages?
Yes. It pulls answers from docs, guides, and files across all languages.
Can we keep our content private?
Absolutely. Chatref never searches the web or shares your data.
Keep your store open all hours – free
Try Chatref now and let AI handle customer questions instantly, 24/7.
Part of Chatref for Chatref for Home Decor Stores · E-commerce hub · pricing.