What is Home Decor Store's return policy?

Beginning a return is straightforward. You have two options:

• Chat with our AI agent – Available 24/7 on every page of the site. The agent will pull the correct policy from our knowledge-base, guide you through the return steps, and even trigger a custom-action to generate a prepaid return label right in the conversation.
• Email support – Write to support@homedecorstore.com with your order number and reason for return. Our team monitors the shared-inbox, so a human takes over if the case needs personal attention.

Once your return is authorized, package the item securely, attach the label, and drop it at any carrier location. We’ll send confirmation the moment the package is scanned.

Need a different size, color, or style? We offer free exchanges as long as the original item is in resalable condition and within the 30-day window. The fastest way to get your new piece is to place a separate order for the replacement while you initiate the return. That way, we ship the new item right away and refund your original purchase once we receive the return.

If you prefer a one-to-one swap, let our AI agent know. It will check inventory, reserve the new item, and generate an exchange label – no separate purchase needed. The custom-action capability ensures the entire exchange happens inside the chat, with your details carried over automatically.

Some products are final sale and cannot be returned or exchanged:

• Clearance and “final sale” marked items
• Custom or made-to-order furniture and decor
• Opened wallpaper rolls, fabric by the yard, and paint samples
• Gift cards
• Seasonal décor after the holiday (Christmas, Halloween) unless defective

If you’re uncertain about an item, ask the AI agent to pull up the full list from our knowledge-base before you complete your purchase.

Refunds go back to the original payment method within 5-7 business days after we receive and inspect the return. We’ll email you at each step – when the package arrives at our warehouse, when inspection is done, and when the refund is initiated. The AI agent can also keep you posted via chat and log the conversation in our shared-inbox for our human team to review if anything needs extra attention.

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How long do I have to return items to Home Decor Store?
You have 30 calendar days from the date of delivery to start a return. After that, items are no longer eligible for refund or exchange.

Can I return online purchases to a Home Decor Store physical location?
Yes, most online orders can be returned at any of our retail stores. Bring the item, the packing slip or order confirmation, and the credit card used. The store team will process the return on the spot and issue the refund. Note that items marked “online exclusive” must be shipped back following the standard mail return process above.

What items are non-returnable at Home Decor Store?
Clearance items, custom orders, opened wallpaper and fabric cuts, paint samples, gift cards, and any product marked “final sale” cannot be returned. See our full policy above or ask the AI agent for a quick check.