How do I give tenants answers when my office is closed?

Add a single snippet to your property website and the Chatref widget appears instantly for every visitor. Tenants click it to ask nighttime tenant questions - about rent, amenities, or lease terms - and get on-the-spot answers, even at 2 AM. The widget sits right where they already are, so there is no new app to install or phone number to remember. Off-hours support becomes as simple as typing a message.

The AI agent is grounded in your uploaded documents: lease agreements, building policies, move-in guides. This means it resolves tenant queries from your own content, not from a general internet search. When a tenant asks “Can I use the gym late at night?” or “How do I report a broken radiator?”, the agent pulls the exact rule or procedure from your manuals and replies with your brand voice. Automated tenant help deflects those repeat questions before they ever reach your team.

Multilingual tenants - whether they speak Mandarin, Arabic, or Spanish - get answers in their own language around the clock. Chatref automatically detects the tenant’s language and responds using the same training documents, so you cover 11 languages from one set of content. Global tenant support means a student renter in Shanghai or a family in Mexico City receives the same accurate, instant help that a local tenant would, no matter the time difference.

Every chat, whether resolved by the AI or needing a human touch, lands in the shared inbox with full context. When your team logs in, they see the entire thread, know exactly what the tenant asked at 3 AM, and can reply from the same conversation window. The handoff is seamless: the AI does the heavy lifting overnight, and your staff picks up where it left off, with zero context lost.

What happens when a tenant asks a question at 2 AM?

The Chatref AI agent answers instantly from your property’s documents - no waiting, no next-day voicemail. The question and the agent’s response appear in the shared inbox for your team to review later.

Can AI handle emergency maintenance requests after hours?

The agent identifies urgent requests like a burst pipe and can immediately display your after-hours emergency protocol (such as a phone number to call or the steps to take) from your uploaded content. The entire chat is flagged and visible in the shared inbox for your team’s morning follow up.

How do I set up a chat widget for nighttime tenant questions?

Copy the widget snippet from your Chatref dashboard and paste it into your property website’s code. It works on any modern site or portal. Once live, every tenant can open the chat window day or night with zero extra setup on their side.

What languages should I support for global tenants?

Add all languages your tenants commonly speak. Chatref supports up to 11 languages, and automatically detects and replies in the tenant’s native language using the same set of training documents. You don’t need separate content or bots for each language.

How do I hand off after-hours chats to my team in the morning?

Open the shared inbox in Chatref. Every after-hours conversation is listed with timestamps and full thread history. Your team can see exactly what was discussed, which chats the AI resolved, and which ones need a human reply - then respond right from the same thread.

How can I see what questions tenants ask when we're closed?

Log into the shared inbox. All conversations, including those handled automatically overnight, are stored with the original tenant message and the AI’s answer. You can filter by date and time to review every after-hours tenant support interaction.