How can I reach your customer support team?

The quickest way to reach customer service is our embedded chat widget. Look for the icon in the bottom-right corner of any page. It connects you directly to our support agents without leaving your shopping experience. The widget stays with you as you browse, so you can ask about a product, an order, or a return in real time. All messages go to a shared inbox, meaning any available team member can jump in and help immediately.

Email remains a reliable contact method, especially for attaching photos or longer descriptions. Send your message to support@[yourbrand].com. Every email is automatically routed into our shared inbox, so multiple agents see it and the first available person can reply. You won't be tied to a single representative, and responses come back with full context. This is often the best support channel if you need to step away and pick up the conversation later.

We listen to customers in the language they prefer. Our chat widget and email support channels are multilingual, covering several languages. When you start a chat, the widget detects your browser language or lets you choose one. Email inquiries in a supported language will be answered in that same language by a team member fluent in it. This keeps communication clear and personal, no matter where you're shopping from.

What are your support hours? Our live support team is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Outside those hours, you can leave a message through the chat widget or email, and we’ll respond the next business day.

Is there a phone number for support? At this time, we do not have a phone support line. We find that written contact methods (chat and email) help us keep a full record of your issue and deliver faster, more accurate answers. The chat widget is our recommended real-time support channel.

Can I email you for help? Yes, email is an always-on contact method. Write to support@[yourbrand].com. Your message will appear in our shared inbox, and the team will reply as soon as possible. For anything urgent, pair your email with a chat message mentioning it so we can look it up right away.