How do I integrate employment law chat with my website?

Your employment law website can start answering visitor questions immediately. From your Chatref agent settings, copy the widget snippet and paste it before the closing </body> tag on the pages where you want the chat to appear. The badge is origin-allowlisted, so it only loads on your domain, keeping your law firm's chat secure and private. You can choose a button or bubble trigger and control whether the widget opens automatically, after a delay, or only on click.

Everything is pay-as-you-go. Top up your prepaid credit only when you need it, and get all features - unlimited bots, branding removal, lead capture - on every account. No per-bot or per-seat fees, no subscription tiers.

Chatref agents are trained on your practice's own content, not a generic web search. Upload employment law documents like severance guides, discrimination policies, overtime rules, and client intake questionnaires. You can also point the agent at your website's URLs or sitemap. The agent retrieves answers from only those sources - no hallucinations, no guessing, just grounded responses in your firm's voice.

Because you can create unlimited agents on one account, build a separate bot for each practice area if you prefer: one for wrongful termination, another for wage-and-hour, and a third for workplace harassment. All share the same pay-as-you-go credit balance.

Move beyond simple FAQ responses. Use custom actions to collect prospective client information right inside the chat - name, case type, best contact time, and a brief description of their employment issue. The agent can then trigger an email to your intake coordinator, push the details to a spreadsheet, or notify your CRM (e.g., Clio, MyCase) so your team can follow up while it's fresh.

This turns the chat widget into a 24/7 intake tool that qualifies leads even when your office is closed. And because the agent works from your own employment law documents, it answers pre-intake questions accurately, building trust before you ever speak with the client.

Not every employment law inquiry can be resolved by the agent alone. When a visitor needs a human, your team can step into the same chat thread from the shared inbox. You see the full conversation history, so there's no need to ask the person to repeat themselves. Multiple team members can share the inbox, assign conversations, and reply in real time, directly through the Chatref interface.

The shared inbox keeps your employment law team in control. You stay on top of requests for consultations, sensitive workplace questions, or urgent statutory deadline inquiries without hiring additional support staff.

How do I add the chat widget to my website?
From your Chatref agent's settings, copy the embed code snippet and paste it into your site's HTML - typically just before the closing </body> tag on the pages you want the widget to appear. The widget is origin-allowlisted, so it only loads on domains you approve.

Can I customize the widget's appearance?
Yes. In your agent's customization settings, change the primary color, icon, position, and greeting message to match your law firm's brand. You can also choose between a button or bubble trigger and decide whether the widget opens automatically or waits for a visitor click.

How do I ensure the chat is visible to site visitors?
Use the widget's visibility controls to have it pop open after a few seconds on the page, or start open on load for high-intent pages like practice area overviews. Placing the widget in the bottom-right corner follows user expectations for chat support. A clear, inviting label like "Ask about employment law" encourages engagement.

What are the best practices for placing the chat widget?
Add the widget to pages where visitors commonly have questions: employment law overviews, FAQ pages, contact pages, and blog posts answering "what are my rights" queries. Avoid blocking critical conversion actions like appointment booking forms, or set the widget to appear only after a visitor scrolls 50-60% down the page. This ensures the chat is helpful without interrupting the decision-making flow.