How do I handle payments for tours?

Your Chatref agent acts as a 24/7 booking assistant. It walks guests through tour options, confirms availability, and gathers all the details needed to process tour payments - traveler names, dates, group size, and payment preferences. The agent never guesses; it follows your business rules and only asks for what’s relevant, reducing back-and-forth emails and abandoned bookings.

When a guest is ready to pay, custom actions take over. You can set up a custom action that triggers your existing Stripe, PayPal, or bank transfer integration right inside the chat. The agent collects the amount, confirms it with the customer, and initiates the transaction behind the scenes. This allows you to process tour payments in real time without ever sending customers away to a separate portal. For partial payments, a custom action can capture a deposit today and schedule the remaining balance for later, with the AI agent reminding the guest when it’s due.

Not every payment goes perfectly. When a guest requests a refund, the AI agent can present your refund policy and, if the criteria are met, either initiate the refund automatically through a custom action or escalate the case. The shared inbox gives your team a live view of the conversation, so you can step in, review the booking, and manually refund tour bookings if needed. All context - chat history, payment details, and the reason for the refund - stays in one place, preventing miscommunication.

Set up a complete payment workflow in minutes: connect your docs to train the agent on your policies, configure custom actions to hit your payment API, and enable the shared inbox for human oversight. Whether you process tour payments for daily excursions or multi-day packages, Chatref scales with you on a pay-as-you-go model - no monthly fees, no per-agent charges, just a prepaid credit balance that never expires.

How to process a payment for a tour?
Your AI agent collects all required booking details, confirms the total, and then uses a custom action to trigger your payment gateway (Stripe, PayPal, etc.). The transaction is processed inside the chat, and confirmation is sent to the guest automatically.

What is the refund policy for tours?
The refund policy is yours to define. Your Chatref agent can explain it to guests, check eligibility, and either initiate an automatic refund via custom action or hand the conversation to your team in the shared inbox for a manual refund.

How to handle partial payments for tours?
Use custom actions to capture an initial deposit and schedule future payments. The AI agent can send reminders when balances are due and will only finalize the booking once all payments are processed, keeping everything tracked within the same conversation.