What is the best way to handle group tour bookings?

Your Chatref AI agent is trained on your own tour brochures, policies, and FAQs. It handles repetitive group queries instantly – group sizes, availability windows, deposit rules, cancellation terms – so your team stops typing the same answers over and over. The agent responds in your brand’s voice, grounded only in your content, and never guesses or hallucinates.

When a lead wants to book tours for groups, custom actions step in. They collect traveler counts, preferred dates, special requirements, and contact info right inside the chat. Then they can trigger your internal tools – create a booking record, send a notification to your operations team, or update your CRM – all without manual data entry.

For inquiries that need a human touch – complex itineraries, payment splits, VIP requests – your team uses Chatref’s shared inbox. Every group conversation appears in one place with full context. Your team members can see the entire chat history, step in at any point, and reply directly. No dropped threads, no hunting through email chains to manage group reservations.

Because the AI agent learns your discount policies from your training documents, it can automatically calculate and mention group tour discounts based on group size, season, or loyalty status. If a custom deal is needed, your team can override right in the shared inbox, and the agent will remember the new terms for future chats. No more discount errors or back-and-forth clarifications.

How to book a tour for 10+ people?

Place Chatref’s website widget on any page, and the AI agent will ask for the group size, travel dates, and any special requests. Custom actions capture those details and either confirm real-time availability or hand the lead to your team in the shared inbox. An agent can then finalize the booking with a personal message – the entire process stays inside the same chat thread.

What discounts are available for group tours?

Your AI agent learns every discount rule from your uploaded brochures and policies, so it can accurately quote group tour discounts – for example, 10% off for parties of 15 or more, or seasonal promotions. If a group qualifies for multiple discounts, the agent applies the best one. When a deal needs human approval, your team reviews and confirms via the shared inbox.

How to manage group tour payments?

Custom actions can collect payment preferences or integrate with your existing payment processor. For split payments, deposit invoices, or custom billing, the shared inbox gives your team full visibility to review and confirm amounts before charging. The AI agent can follow up with automated receipt requests, while you only pay for the agent responses you use – every new account starts with $50 in free credit, and idle months cost nothing.