Setup
How do I set up a chat widget for database support?
Setting up a database chat widget lets you answer schema questions, connection issues, and query help instantly from your own docs. With Chatref, you add your database documentation, drop one snippet onto your site, and get an AI agent that answers grounded in your content - no hallucinations, no per-seat fees.
Add Your Database Knowledge
Start by pointing Chatref at your database docs. Upload PDFs, point to your help-center URLs, or paste plain text covering schemas, connection strings, common errors, and query examples. Chatref reads everything in minutes and builds an agent that answers only from your material. You can add as many documents as you need across any number of agents, all included on every account.
Embed the Chat Widget on Your Database Site
Once your content is trained, grab the embed code from your Chatref dashboard. It is a single snippet you paste into your site’s HTML - just before the closing </body> tag works for most platforms. The widget appears as a chat bubble on every page where you place the snippet. You can also allowlist specific domains so the widget only loads on your production database portal or documentation site.
Customize the Widget for Your Database Brand
Open the customization panel to match the widget to your database service’s look. Change the primary color, set the agent name, and upload your logo. You can configure the welcome message to say something specific like “Ask me about connection strings or query syntax.” Every agent gets its own branding settings, so you can run separate widgets for different database products from one Chatref account.
Test and Go Live
Use the live playground in your Chatref dashboard to test the agent before you embed it. Ask the same questions your database users ask - connection timeouts, indexing advice, or migration steps - and confirm the answers pull from your docs with source links. When you are happy, publish the widget. Your team can monitor conversations from the shared inbox and step in only when a case truly needs a human.
FAQ
How to connect chat widget to database
The widget does not connect directly to your database engine. You connect it by training Chatref on your database documentation. Upload your schema guides, API references, and troubleshooting docs. The agent answers user questions from that content. To embed, copy the snippet from your Chatref dashboard and paste it into your database portal or docs site. The widget then appears wherever users need help.
Customize chat widget for database
In your Chatref dashboard, open the agent’s settings and go to the customization tab. Set a primary color that matches your database brand, add your logo, and write a welcome message tailored to database users - for example, “Ask me about query performance or replication setup.” You can also configure the widget position and launcher text. Changes apply instantly with no code.
Embed chat on database site
Go to your Chatref agent’s widget settings and copy the embed snippet. Paste it into the HTML of your database site, ideally just before </body>. The widget loads as a chat bubble. Use the domain allowlist to restrict it to your production site. If you use a platform like WordPress or Webflow, you can paste the snippet into a custom HTML block or site-wide header.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.