Setup
How do I add Chatref to my database service website?
Adding Chatref to your database service website takes a few minutes and gives your customers instant, accurate answers from your own documentation. You upload your help docs, drop a single code snippet onto your site, and the AI agent starts resolving questions immediately, with your team able to step in when needed.
Prepare Your Content
Chatref answers questions based on your own material, not generic internet searches. Before embedding the widget, gather the documents that explain your database service: setup guides, API references, pricing pages, FAQ docs, and changelogs. You can upload PDFs, point Chatref at your help center URLs, or paste plain text directly. The platform reads everything in minutes and builds an agent that responds in your brand voice, grounded only in your content.
Embed the Widget on Your Database Site
Once your content is uploaded, Chatref generates a single JavaScript snippet. Copy that snippet and paste it into the <head> or just before the closing </body> tag of every page where you want the chat to appear. The widget is origin-allowlisted, so it only loads on domains you approve. After deployment, visitors to your database service website see the chat icon and can start asking questions immediately. No coding beyond the initial snippet is required.
Configure Custom Actions for Database Tasks
Use custom actions to let the chat handle account-specific tasks without leaving the conversation. For a database service, you can build flows that collect a user's cluster ID, check connection status, or trigger a password reset, all inside the widget. These actions pull information from the visitor and can hand off structured data to your internal tools or team inbox, reducing the number of tickets that require manual intervention.
Capture Leads and Monitor Conversations
The widget includes lead capture, so when a visitor on a pricing or trial page asks a question, Chatref can collect their email and company name before the AI responds. Your team monitors all conversations in the shared inbox, where you see the full thread and can take over with complete context when a question needs a human touch. This keeps your support scalable while ensuring no sales opportunity slips away.
FAQ
How to integrate chat widget with database service
Sign up for a Chatref account at app.chatref.ai, upload your database service documentation, and copy the embed snippet from your dashboard. Paste the snippet into your website's HTML, and the widget appears on your approved domains. Test the agent using the live playground to confirm it answers correctly from your docs, then go live.
Steps to add support chat to database site
- Create your Chatref account and claim your $50 free credit.
- Upload your help docs, API guides, and FAQ pages to train the agent.
- Customize the widget's primary color and greeting to match your brand.
- Copy the embed code and add it to your site's global template.
- Enable lead capture to collect visitor details on high-intent pages.
- Invite team members to the shared inbox so they can monitor and take over chats.
Best way to embed live chat for database services
The best approach is a RAG-grounded widget like Chatref that answers from your own documentation, not a generic chatbot that guesses or searches the web. This ensures customers get accurate, source-linked answers about your specific database features, pricing, and setup. Pair the widget with custom actions for account tasks and the shared inbox for human escalation, and you cover both self-serve and high-touch support in one embed.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.