How do I set up multilingual IT support?

All effective multilingual support starts with a single source of truth. Upload your help docs, knowledge base articles, PDFs, and URLs into Chatref. The platform reads everything and organizes it into a structured knowledge base that your AI agents will query. This step eliminates scattered folders and ensures consistent answers across every language.

• Add content directly: PDFs, URLs, sitemaps, and plain text.
• Chatref automatically indexes and retrieves the most relevant passages per query.

Once your content is in place, create an AI agent in Chatref. No separate bot per language is needed. The same agent, powered by the multilingual capability, can understand and reply in the user’s own language. You simply define the agent’s role and tone; language support is automatic.

• Turn on the multilingual feature from the agent settings.
• The agent uses multi-model routing to pick the best model for each detected language, all grounded in your uploaded documentation.

Chatref detects the user’s language from the very first message. It then routes the query to an appropriate model while still pulling answers from your original content. There is no manual mapping or translation workflow to maintain.

• Detection works out of the box; no extra setup.
• Users receive answers in their own language, even if your source docs are in one language.

Before going live, use Chatref’s live playground to simulate queries in different languages. Verify that answers are accurate, read well, and link back to the correct source. Once satisfied, embed the widget on your IT service portal or client-facing website with a single snippet.

• Test common IT support questions in each language you expect.
• The playground shows the exact response and its source document, so you can refine your content if needed.

After launch, use the conversation inbox and insights dashboard to track usage patterns. See which topics surface most, in which languages, and how often the AI agent resolves queries without human intervention. This data helps you continuously improve your knowledge base and support coverage.

• Conversation tags let you filter chats by language and topic.
• Insights highlight content gaps so you can add or update articles.

What languages can IT support handle?
Chatref supports multilingual answers across up to 11 languages. It automatically detects the user’s language and responds in that language, using the content you have already uploaded. There is no manual language setup per channel.

How do I train AI agents for multilingual support?
You do not need to build separate training data for each language. Simply upload your IT support documents—guides, how-tos, changelogs—in whatever languages they exist. Chatref’s AI agents will pull from that knowledge base and generate responses in the language the user writes in, using models that natively handle multilingual generation.

Can I provide 24/7 multilingual support?
Yes. Chatref’s AI agents run continuously, so your IT support is available around the clock in every supported language. Routine questions are resolved instantly, and your human team can step in for complex cases using the shared inbox—no extra staffing required for off-hours coverage.