Problem
What should I do if my luggage is lost during the transfer?
If your luggage is lost during an airport transfer, report it to the driver or transfer operator immediately. Then contact our baggage help team through the website chat widget. Our AI agent is trained on our lost luggage procedures and can start a missing bag report right away. If your case needs a person, an agent takes over the conversation with full context—so you never repeat yourself.
Report Lost Luggage Right Away
Stay where you are and notify the driver or transfer crew the moment you realise a bag is missing. If you have already left the vehicle, contact the transfer company’s local support number or use the chat widget on our site. The sooner you act, the easier it is to trace the missing bags before they move further.
Information You’ll Need to Provide
To speed up the baggage help process, have the following details ready:
- Your transfer booking reference or route details.
- A description of each missing bag: colour, size, brand, and any distinctive tags or markings.
- The baggage tag number if you received one at check-in.
- Your contact phone number and email for updates.
Our AI agent will guide you through all of this in a friendly, step-by-step conversation.
How Our AI Agent Helps with Missing Bags
The moment you open the chat, our AI agent understands our exact lost luggage workflow. It collects the essential details, creates a case, and suggests the immediate next steps. The agent is available 24/7, so you never wait for office hours. Behind the scenes, our support team monitors the same shared inbox. When a situation needs human judgement—such as coordinating with an airline or a third-party handler—one of our agents steps in with the full chat history and all the details already captured.
Following Up and Tracking Your Bags
After the report is filed, you will receive a case number. Use it to check for updates through the same chat channel. You can ask the AI agent for a status update at any time; if there is critical news, our team will reach out via the contact details you supplied. Keep your phone handy and check your spam folder so you do not miss important messages.
FAQ
Who do I contact about lost luggage?
Contact our baggage help team immediately via the chat widget on our website. The AI agent is available around the clock to start a report, and our support staff monitors the shared inbox for any escalations.
What information do I need to report missing bags?
You will need your transfer booking reference, a detailed description of each bag (colour, size, brand), the baggage tag number if available, and your preferred contact details. The agent will ask you for these items in a guided conversation.
How long does it take to find missing luggage?
Recovery time varies by transfer operator and airport. If the report is made within the first hour, most bags are located in 24–48 hours. Our team keeps you informed and will escalate as needed so you are never left guessing.
Put this into practice
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