What should I do if my luggage is lost during an airport transfer?

• Tell the driver right away so they can double‑check the vehicle.
• Note the time, location, and any stops where the bag could have been left.
• Open your transfer booking chat and type “lost luggage” to trigger our automated baggage assistance. The AI agent will start a case immediately.

When you open the chat, our AI agent asks for a description of the missing items, any tags on the bag, and your contact preferences. It applies a conversation‑tag (lost luggage) that routes your case to priority monitoring. If the query needs human judgment, the conversation moves into the shared inbox where any team member can pick up the thread with full context, preventing you from repeating details.

Stay in the same chat thread. The AI agent walks you through the claim process step by step:

• Your booking reference & flight number
• Bag type, color, brand, and any unique identifiers
• A list of contents (especially valuables)
• A photo of the bag if you have one

Once submitted, the agent generates a claim reference and logs everything under the lost luggage tag. A human team member may follow up in the same conversation to provide extra baggage assistance or escalate to the transfer operator.

Reply anytime in the original chat for an update. Every message stays inside the shared inbox, so no matter which team member sees it, they have the full history. The conversation‑tag lets us filter all missing items reports in one view, ensuring nothing slips. Your case remains open until the bag is found or the claim is resolved.

How long does it take to find lost luggage?
Most cases are resolved within 24‑48 hours. The tagged conversation and shared inbox speed up internal handoffs, and we’ll push an update to your chat as soon as we have news.

Who should I contact about missing items?
Start in your transfer booking chat. The AI agent handles the initial claim process, and any human reply goes into the same thread. If you can’t access the chat, call our support line—the team uses the same shared inbox to connect your call to the existing case.

What information do I need to file a claim?
Provide your booking reference, flight details, a clear description of the bag (type, color, brand), a list of the missing items, and a photo if available. The AI agent will prompt you for each item and confirm before creating the claim reference.