How do I integrate my multi vendor marketplace with other tools?

Connect your multi vendor marketplace to the tools you already rely on—without writing glue code. Chatref’s custom actions let you collect order details, verify buyer identity, or trigger a payment gateway request inside the chat widget. When a vendor or customer asks “Where’s my payout?”, the agent can call your payment processor’s API and return a real-time status, all within the same thread.

• Fire API calls to any external service from a chat
• Hand off tasks to your shipping, inventory, or accounting tools
• Keep conversations and actions in one place—no context switching

A bustling marketplace generates messages from sellers, buyers, and support teams across multiple channels. Chatref’s shared inbox brings every inquiry into a single view. When a request needs human attention, your team steps into the same thread with full conversation history and context—so you never ask a vendor to repeat themselves.

• See all marketplace chats in one real‑time inbox
• Human agents take over when the AI can’t resolve
• Maintain vendor trust with seamless handoffs

Your marketplace lives on more than one surface—web, email, WhatsApp, even Slack for vendor ops. Chatref’s omnichannel support means a single AI agent handles conversations wherever they start, with answers grounded in your marketplace docs. Embed the widget on your marketplace, connect an email alias, or add a WhatsApp number—one consistent experience, no channel silos.

• Deploy the same agent on web, email, and messaging
• Maintain brand voice and policy rules across channels
• Reduce duplication of answers and training content

1. Upload your marketplace help docs, vendor policies, and API references to Chatref.
2. Configure custom actions that point to your payment, shipping, or CRM endpoints.
3. Drop the embed widget on your marketplace—no coding needed.
4. Invite your team to the shared inbox so everyone can see and respond.
5. Connect email or messaging channels under omnichannel settings.

Every Chatref account includes unlimited agents, custom actions, shared inbox, and omnichannel support. Pay only for the conversations you handle—account comes with $50 in free credit, no expiry, no credit card required.

What integrations are available for multi vendor marketplaces?

With Chatref, you can integrate any tool that exposes an API—payment gateways, shipping carriers, inventory systems, CRM platforms, accounting software, and messaging services. Custom actions let you trigger those endpoints from a chat without building separate middleware. If your tool accepts webhooks or REST calls, Chatref can talk to it.

How do I connect my multi vendor marketplace to payment gateways?

Use custom actions inside Chatref to call your payment gateway’s API when a vendor or buyer initiates a query about payouts, refunds, or transaction status. For example, set up an action that takes a vendor ID and returns the last payout date and amount. The agent collects the needed info in the chat, fires the API request, and surfaces the answer—no manual lookups.

What are the best tools for managing a multi vendor marketplace?

Marketplace operators typically pair their platform (like Shopify, WooCommerce, or a custom stack) with payment processors (Stripe, PayPal), shipping solutions (ShipStation, Shippo), and communication tools (Slack, email). Chatref unifies customer and vendor conversations across all these channels while triggering actions in those backend tools—giving you a single command center without switching tabs.