How do I provide support in different languages?

Once you upload your support docs – tax guides, ledger procedures, compliance FAQs – Chatref’s AI agents answer questions grounded strictly in that content. When a visitor submits a query in French, Spanish, or any of the 11 supported languages, the platform detects the language and routes the request to a model that can respond fluently without inventing facts. The answer cites only your source material, so it never guesses about local accounting rules.

There is no separate multi-language setup. Chatref automatically detects the visitor’s browser language and responds in that language if it is among the 11 supported. You keep your source content in its original language (e.g., English) and the AI retrieves, translates, and delivers the answer on the fly. If you need to restrict available languages or present a language selector widget, you can toggle the desired languages in your agent’s settings.

Accounting terms often have no one-to-one equivalent across languages – “depreciation” might map to different amortisation concepts, and VAT rules vary by region. Upload your own glossary documents, country-specific tax guides, and product help files. The grounded AI will then translate accounting terms in context, using the definitions you supplied, so a user asking about “deducciones fiscales” receives the correct deduction rules from your Spanish-localised content, not a generic internet translation.

• Keep source documents well-structured and consistent – it helps the AI match queries to the right section, regardless of output language.
• Use the shared inbox to let human agents jump in when a conversation involves sensitive tax or compliance advice that needs personal review.
• Regularly check a sample of translated answers during the first weeks to confirm that region-specific terminology renders accurately, then rely on the automated process for day-to-day volume.
• Encourage customers to mention their country or region early in the chat so the AI can tailor the terminology even more precisely.

How do I add new languages?

You don’t need to add languages manually. Chatref supports up to 11 languages out of the box. As soon as a visitor’s browser language matches one of those languages, the AI agent replies automatically in that language. You can disable any language from the agent settings if you prefer to serve only specific ones.

What’s the best way to handle translations?

Rely on Chatref’s grounded AI rather than creating manually translated versions of every article. Upload your source content in one language (for example, your English help center). The AI retrieves the relevant information and translates it in real time, using your own material as the sole source, so the output stays on-brand and factually correct without the overhead of duplicate translation workflows.

Can AI translate support content?

Yes, and Chatref does it while keeping it grounded in your documents. When a user asks a question in a language different from your source material, the AI agent retrieves the matching passages from your original content and generates an answer in the user’s language, correctly translating industry terms like “accounts payable” or “balance sheet” according to the context you provided in your files. This means your customers get accurate financial answers without any guesswork.