How to set up multilingual support for a neobank?

Upload your support content in every language your customers use. Chatref accepts PDFs, URLs, and plain text, so you can feed in translated FAQs, compliance docs, and how-to guides. The AI agent will treat each language’s content as a separate source while sharing a single agent identity. This ensures answers are grounded in the exact phrasing and terminology your neobank’s customers expect, with no generic guesses.

Turn on the multilingual feature inside your agent’s settings. Chatref then routes each visitor’s message to the matching language model based on their browser language or their explicit choice. The agent responds in that same language, drawing from the content you uploaded. You can support up to 11 languages from one set of knowledge base entries - no need to build separate bots for each region.

When a customer needs a live agent, your team picks up the conversation in the shared inbox with all previous chat history preserved - regardless of language. Agents see the detected language and the full thread, so they never ask the user to repeat details. Assign chats, leave internal notes, and reply directly, all while the AI agent continues to resolve simpler questions in the background.

Before going live, simulate a few customer journeys from different language profiles. Verify that the widget correctly shows your neobank’s brand colors and responds accurately across languages. Once happy, add the widget snippet to your website or app. Your neobank language options are now live, providing consistent, grounded answers in every market you serve.