Problem
Do you provide phone support for print on demand stores?
We do not currently offer phone support for print on demand stores. Chatref is a self-serve AI platform designed to resolve customer questions automatically through a website widget and a shared inbox. If you need a direct conversation, our shared inbox lets your team step into any chat thread with full context, no phone call required.
How Chatref Handles Support Without a Phone Line
Chatref replaces the need for a traditional customer support phone number by answering shopper questions instantly, right on your store. The AI agent is trained on your own product details, shipping policies, and return info, so it gives accurate answers without making things up. When a question needs a human touch, your team can take over the same chat thread from the shared inbox, seeing the full conversation history. This means you resolve issues faster than a phone queue ever could.
Using the Shared Inbox Instead of Contact Print on Demand by Phone
The shared inbox is where your team monitors live chats and steps in when needed. Instead of publishing a phone number and staffing a line, you manage everything from one screen. You see what the AI is saying in real time, and you can jump in to handle complex order changes or sensitive complaints. This approach keeps all customer communication in one place, so nothing gets lost between a phone call and an email.
Phone Support Availability for Your Store
Chatref does not provide a direct phone line for store owners or their customers. Our platform is built for asynchronous, text-based support that scales with your order volume. If you are looking for a way to offer phone-like immediacy without the overhead, the widget gives shoppers answers in seconds, and the shared inbox lets your team reply from anywhere. You stay available without being tied to a desk.
FAQ
What are the phone support hours?
Chatref does not operate a phone support line, so there are no phone support hours. The AI widget and shared inbox are available 24/7, and your team can monitor and respond to chats whenever you choose.
Can I request a call back from support?
We do not offer call backs. If you need help with your Chatref account, you can reach our team through the in-app support channels. For your own store, the shared inbox lets you handle customer issues entirely through chat, which is often faster than waiting for a call back.
Is phone support available in multiple languages?
Since we do not provide phone support, there is no multi-language phone service. However, the Chatref widget can answer customer questions in up to 11 languages, all from the same set of training content. Your team can also use the shared inbox to reply in the customer's language.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.