Problem
How can I contact customer service for my supplement order?
Need help with your supplement order? Our customer service options include a live chat widget on every page for real-time answers, plus email and phone support. The chat is built on Chatref, an AI agent grounded in our store’s own policies and product details, so you get accurate, no-guesswork help for any order issues.
Live Chat Support via Our Website Widget
The fastest way to contact support is the chat widget in the corner of every page. It’s always available - just type your question. Because the agent is trained on our supplement store help content, you’ll get immediate, accurate answers about your order without waiting.
The widget works on desktop and mobile. No app download required.
Handling Order Issues with Custom Actions
When you reach out about a delayed delivery, wrong item, or missing supplement, the chat can collect your order details directly. Through custom actions, the agent asks for your order number, verifies the issue, and can even trigger look-up processes in our system, so your case is already in motion when a team member steps in.
When You Need a Live Agent
Sometimes an order issue needs a person. Just type “speak to human” or click the handoff option. Our team uses a shared inbox that picks up right where the AI left off, so you never repeat yourself - they see the full chat history and any order details you’ve already provided.
Additional Customer Service Options
Outside the chat, you can email us at support@[store].com or call our line during business hours (Mon-Fri, 9am-5pm ET). For non-urgent order issues, email lets you attach photos of damaged goods or incorrect items. Response time is typically under 2 hours during the workday.
FAQ
How do I track my supplement order?
Use the live chat widget and ask “track my order.” Provide the order number from your confirmation email. The agent will pull up your shipment status instantly. You can also log into your account on our site and view all recent orders with live tracking links.
What is your return policy?
Unopened supplements can be returned within 30 days of delivery for a full refund. Opened items may be exchanged if the issue is product-related. Reach out via chat or email with your order number and we’ll guide you through the process.
How can I speak to a live agent?
From the chat widget, type “human” or select the option to connect with a team member. Our shared inbox ensures the agent has your prior conversation, so you won’t need to repeat anything. You can also call our support line during business hours.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.