What customer support options are available for the trading platform?

The trading platform gives you two primary routes to support: a live chat widget on every dashboard page and a searchable help center. The chat widget is available 24/7 and is the fastest way to get answers. The help center holds detailed guides, trading rule explanations, and common troubleshooting steps. Both access the same verified content, so you never receive conflicting information.

When you type a question into the chat, an AI agent reviews our entire knowledge base and gives you a precise, grounded answer. It understands margin calculations, order types, platform navigation, and regulatory notices because it reads only our own materials. The agent never guesses or pulls in unrelated web content, so the advice you get is specific to your trades and account.

The help center is a dedicated library of FAQs, step-by-step tutorials, and platform reference material. Use it to learn at your own pace. Topics range from account setup and funding to trade execution and compliance. Every article is kept current by our support team, so the guidance you find matches the live platform exactly.

If the AI agent cannot fully resolve your issue, a human support agent takes over the same conversation. All previous messages and context are visible in a shared inbox, so you never have to repeat your problem. The team monitors chats during market hours and follows up on overnight requests first thing. This handoff process means complex or sensitive cases receive personal attention without delay.

The chat widget on your trading dashboard is the primary contact method. There is no separate ticket form to fill out. Simply open the chat, describe your issue, and our AI agent starts helping immediately. For situations where you prefer not to use the chat, you can email our support address listed in the help center, but the fastest route to a resolution is always through the widget.

What support channels are available?
You have the AI-powered chat widget on the trading dashboard and the standalone help center. Both are backed by the same official knowledge base.

How do I contact customer support?
Open the chat widget from any dashboard page, type your question, and an AI agent responds right away. If a human agent is needed, they join the chat with full history visible in the shared inbox.

Is there a help center with FAQs?
Yes. The help center contains a searchable collection of FAQs, how-to guides, and platform policy documents. It is accessible from the main navigation menu and through links in the chat.