How do I turn my WooCommerce help docs into instant answers for customers?

Add your support documentation as PDFs, point Chatref to your help-center URL, or submit a sitemap. The platform reads all your content and indexes it so the agent can answer from your own wording. You don’t need to rewrite anything – just upload what you already use. Every new account starts with $50 in free credit, no credit card required, and your documents stay forever.

Once your docs are connected, the agent is ready to handle repeat questions automatically. It uses your WooCommerce help articles to deliver grounded answers in your brand voice. Examples include “How do I track my order?” or “What is your return policy?” – all resolved instantly, without a support agent. This turns your static help center into a knowledge base chat that delivers WooCommerce FAQ automation day and night.

Drop the Chatref widget snippet onto your store, and it appears wherever customers need help – product pages, checkout, or a dedicated support section. The widget gives self-service support right where questions surface, deflecting tickets before they reach your team. Meanwhile, the insights feature automatically surfaces the most-asked topics and gaps in your docs, so you can continuously improve your help content and cut future support volume.

Will the AI pull answers from my existing docs?
Yes. The agent only answers from the documents you provide – no web scraping, no guessing. Every response is grounded in your WooCommerce help content.

How fast can I set this up?
Typically, you can upload your docs and get the widget live in under 10 minutes. Training is automatic, and you can test in a live playground before embedding.

Can it handle multi-language WooCommerce docs?
Yes. Chatref supports up to 11 languages. If you have help docs in multiple languages, the agent will answer in the language of each document and detect the user’s language automatically.

What if the AI gives a wrong answer?
Because the agent only answers from your content, accuracy is naturally high. You can review all conversations in the shared inbox, see exactly which document was used, and update any outdated or missing information. The insights digest also flags questions your docs aren’t covering yet, so you can refine your help resources quickly.