How do I contact customer service through the vintage store mobile app?

The in-app chat is the quickest way to get app support from your phone. You’ll find the chat widget on the main menu or floating at the bottom right of most screens. Tap it to open the conversation. No need to leave the app or dig through a separate email thread - everything is handled right inside the chat.

The chat is powered by a smart system that understands our store and your orders. If the assistant can’t solve your problem, a real person takes over without you having to repeat anything.

Every message you send goes into a shared inbox where our support team collaborates. This means any agent can jump in with the full history of your chat. You won’t be asked for the same details twice.

If your question involves an account change, a return, or an order lookup, we use custom actions to update your information directly during the chat. For instance, if you need to change a shipping address, our team can do it while you wait - no separate forms to fill out.

• Have your order number or the email you used at checkout ready.
• Describe your issue in a single message with key details (e.g., “Order #12345 arrived with a stain on the collar”).
• Use the chat’s in-app photo sharing (where supported) to send a picture of the item.
• If you’re messaging outside business hours, the assistant can still log your request. A human will reply as soon as we’re back online.

Outside of our posted support hours, the in-app chat is still active. The assistant can answer common questions about returns, sizing, and order status using information from our help center. If your issue is more complex, the assistant saves your conversation to the shared inbox so our morning team can pick it up right where you left off.

All chats are stored securely and never lost. You’ll see a notification in the app when we reply.

How do I access support in the app?
Open the app and tap the Support or Help option in the main menu. A chat widget will open, letting you message us instantly.

Is there a help section?
Yes, the in-app chat includes quick links to our help center articles, but you can also type any question directly. The assistant will pull up relevant info or connect you to an agent.

How do I report an issue in-app?
Start a chat and describe the problem. Add photos if available. If the issue involves an order, include the order number. Our team will open a case in the shared inbox and work to resolve it.