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Maximize your day with instant customer support

Chatref answers questions instantly – 24/7. Free up your team to focus on detailing, not repetitive support.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Customers ask the same things over and over – your team's time wasted.

Slow onboarding

New users get stuck – they can’t find the next step in your help docs.

Global support

Your team can’t be available 24/7 in every region.

Manual lead capture

Warm leads slip through the cracks – no way to follow up.

Deflect repeat questionsSpeed up onboardingSupport every region and hourCapture warm leads automatically

The Chatref solution

Solve repeat questions before they reach the queue.

Fig. 1 · Solve repeat questions before they reach the queue – AI answers from your help docs – no dead ends, just instant resolution

A customer asks a question. AI pulls the answer from your guides and resolves it instantly in your brand’s voice. Humans handle only complex cases with full context. Scale support without adding headcount.

Real questions

What Chatref answers here.

'How do I switch CRMs?' – answered instantly from your docs.

'Where’s my data?' – resolved in chat with one click.

Capture leads from customers asking about CRM moves.

Fix migration gaps with insights from customer chats.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Auto Detailing Support hub.

Let customers self-serve 24/7

Cut billing questions in half

See every chat in your CRM

Turn chats into product fixes

Turn questions into upsells

View all Auto Detailing Support solutions

Loved by support teams

Teams solve repeat questions instantly

See how brands turn their own content into instant answers

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref pulls the exact steps from our guide – no more 'how do I start' emails clogging the queue.

Pinehook

Users trust our product more when Chatref shares our own docs – not generic advice.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content handles every region and time zone. No more overnight question piles.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t importing old content bring in outdated answers?

You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.

How long does setup take?

Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.

Will customers notice any changes?

No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.

Can it handle questions about our import format?

Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.

What about failed imports?

It lists common reasons from your docs and hands off to your team for anything unusual.

Will it help with field mapping?

Yes. It walks users through matching columns to fields using your documentation.

Maximize your day with instant support

Start for free – AI answers customer questions instantly, 24/7.

Start for freeTalk to an expert

Part of Chatref for Auto Detailing Support · Automotive hub · pricing.