Turn website visitors into warm leads
Chatref captures inquiries, qualifies them, and hands them off to your sales team without lifting a finger.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic product questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global coverage
Your team can’t answer every region or time zone without adding headcount.
No visibility
Your team has no data on which product steps confuse customers most.
The Chatref solution
Keep support alive during product growth.
A user asks how to use a new feature. Chatref pulls the exact steps from your guides. They finish onboarding faster. Your team spends less time repeating answers. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ with one click – no email loops.
Capture leads asking about CRM moves effortlessly.
Fix migration gaps with chat insights automatically.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How global SaaS teams scale with their own content – no headcount needed
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repetitive questions with our own help docs. Our team now handles only the complex cases.
We cut onboarding time by 50% – Chatref walks new users through our guides step-by-step inside the chat.
of import questions answered before they reach the team
One set of content now supports every region. We no longer need local support teams for each time zone.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI answers only from what you give it.
How fast is setup during a switch?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles docs, guides, site pages, and files across languages – all from one set of imported content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref only uses what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn visitors into warm leads – free start
Capture inquiries, qualify them, and hand them to sales with AI-powered chat.
Part of Chatref for Chatref for Car Dealerships · Automotive hub · pricing.