Keep your answers alive across software
Chatref answers questions instantly from your own content – no matter which tools you use. AI handles the routine, so your team focuses on what needs a human touch.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Keep answers alive during software changes.
A user hits a snag during an update and pauses. They ask Chatref. AI pulls the exact next step from your migration guide. The update completes. They keep using your product – no queue, no wait, no churn to friction
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your help docs – no new training.
Customers get instant answers about CRM features – no waiting for support.
AI handles routine CRM questions, freeing up your team.
Human agents step in for complex inquiries with full context.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive questions in half
How SaaS teams scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repetitive questions instantly from our own docs. Our team now focuses on the complex cases.
We cut support tickets by 50% in the first month. Chatref handles the routine questions, so we can focus on high-value interactions.
of import questions answered before they reach the team
Chatref resolved our language barrier issue. Now one set of docs handles every region and time zone – no more overnight ticket pile-ups.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, add the widget snippet, and your AI starts answering. No coding or waiting.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of content – covering your whole team.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation rules.
Keep answers flowing when you switch CRMs
Start for free – paste your help docs and let AI resolve migration chats instantly.
Part of Chatref for Chatref for Car Dealerships · Automotive hub · pricing.