Turn support chats into warm leads automatically
Capture every inquiry, qualify leads in real-time, and hand them off with full context – no lost opportunities or manual follow-ups.
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Why it matters
The problem this solves.
Unanswered chats
Customers wait too long for replies or get lost in the queue.
Manual lead qualification
Sorting leads from support chats takes valuable time.
Repetitive questions
Your team keeps answering the same basic questions over and over.
Missed sales
Support can’t hand off leads fast enough to close deals.
The Chatref solution
Deflect repeat questions before they hit the queue.
Customers ask the same questions over and over. Chatref AI answers them instantly from your help docs, guides, and site content. No more repeating yourself. Shorten onboarding – customers get help when they need it, in their own time. Results depend on your content.
Real questions
What Chatref answers here.
Automatically answer ‘How do I migrate data?’ from your docs.
Fix ‘My import failed’ in chat – no ticket needed.
Capture leads asking about pricing plans.
Hand off sales-ready chats instantly.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repetitive questions in half
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repetitive questions instantly – no more waiting for human agents. Our team now focuses on the complex issues that truly need their attention.
Our customers love that Chatref provides answers directly from our own documentation. It’s like having a knowledgeable support agent available 24/7.
of import questions answered before they reach the team
With Chatref, we’ve seen a significant reduction in support tickets. Our team can now concentrate on more strategic tasks, improving overall productivity.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates needed. Your AI only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding required.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn support chats into warm leads – free start
Capture every inquiry and hand qualified leads to sales with full context.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.