Serve global customers in their language
Chatref answers instantly from your help docs – no phone trees, no long waits. Support customers worldwide in their own language.
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Why it matters
The problem this solves.
Slow support
Customers wait too long for answers to simple questions.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Global support
Keeping up with demand in every region is costly and complex.
Inconsistent answers
Customers get different responses from different agents.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions daily. Your team burns time repeating answers. Chatref AI resolves these instantly from your docs. Your team focuses on complex cases that need a human touch. Scale support without adding agents.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams who cut support tickets in half
See how brands deflect repeat questions with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers used to wait days for simple setup questions. Now Chatref answers instantly from our own guides – no more frustration or back-and-forth emails.
Our team used to spend hours on repetitive questions. Now Chatref handles them, so we focus on the complex issues that need a human touch.
of import questions answered before they reach the team
One set of content now supports customers worldwide, 24/7. No more translating or updating guides for each region.
Can Chatref handle multiple languages?
Yes. Your AI agent answers in the customer’s language using your imported content – no extra work needed.
How does Chatref reduce support tickets?
It answers repeat questions instantly. Only hands off complex cases to your team – so you focus on what needs a person.
What if my content is outdated?
You control what’s imported. Use insights to spot gaps and update only what matters.
How does Chatref improve onboarding?
It pulls answers from your guides – so new users get the exact steps they need, fast.
Will customers trust Chatref?
Yes. It answers in your brand’s voice using your content – no generic chatbot replies.
What if Chatref misses something?
It flags unusual cases and hands them off to your team with full context.
How does Chatref capture leads?
It tags conversations with user details and hands them off to your sales team.
Can Chatref integrate with my tools?
Yes. It handles account tasks inside the chat using custom actions tied to your system.
Solve customer questions instantly – free
Start for free. Paste your help docs and let AI answer in your brand’s voice.
Part of Chatref for Chatref for Book Stores · E-commerce hub · pricing.