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Instantly answer order questions

Chatref uses your own policies and FAQs to help customers track orders, handle delays or process returns – all in chat.

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Why it matters

The problem this solves.

Slow support

Customers wait too long for answers about orders and tracking.

Overwhelmed team

Your support team is flooded with repeat order questions.

Inconsistent answers

Customers get different answers depending on the channel they use.

Global gaps

International customers can’t find local contact options easily.

Customers resolve order issues instantlySupport team handles complex cases onlyConsistent answers across all channelsInternational customers served without h

The Chatref solution

Instantly answer order questions.

Fig. 1 · Instantly answer order questions – AI answers from your policies and FAQs – no dead ends, just fast fixes

A customer orders but gets stuck on a policy. AI pulls the exact answer from your docs and resolves it instantly. No queue, no wait – just a smooth order that closes faster.

Real questions

What Chatref answers here.

AI explains tracking delays using your shipping policy

Chat resolves return questions without human help

Handles international order questions in local time zones

Captures common order issues for team review

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Book Stores hub.

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Loved by support teams

Real teams cut order questions in half

How businesses resolve import issues instantly with their own content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Order questions used to flood our inbox. Now Chatref answers instantly from our own policies – no more repeating the same steps.

Pinehook

Our international customers get consistent answers 24/7. No need for local support or phone calls during business hours.

Cardinal CRM
68%

of import questions answered before they reach the team

Chatref handles order questions across email, chat, and our site. One tool for all customer contact channels.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

We already have a help page with order info

Chatref answers questions instantly in chat – no searching your help pages

Our customers prefer phone support

Chatref offers instant help when phones are busy or unavailable

We don't have support staff for 24/7 coverage

Chatref handles order questions automatically around the clock

Our international customers need local phone support

Chatref serves all customers instantly in their time zone

Won’t importing old content just bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.

Get instant answers to order questions – free start

Paste your policies and FAQs. Let AI resolve chats instantly in your brand’s voice.

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Part of Chatref for Chatref for Book Stores · E-commerce hub · pricing.