Scale support without adding headcount
Build trust with instant, helpful answers – powered by your own content. Chatref scales support so you can focus on growing your digital product store.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow responses
Customers wait too long for help – they expect answers right now.
Hard to track
You can’t easily spot trends in support issues.
Customers struggle
They can’t find answers buried in your help docs.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI explains refunds in your exact words – no guesswork.
Customer finds their product instantly – no waiting.
Lead captures email for follow-up – no lost opportunities.
Insights show checkout struggles – fix what matters.
Human agent steps in for complex cases – seamless handoff.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Teams cut repeat questions by half
See how self-serve support keeps users moving with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide was too long for users to find key steps. Chatref pulls the exact instructions they need – no more 'how do I start?' emails.
Users get the precise field mapping steps from our own docs – no generic advice. Trust in our product improved.
of import questions answered before they reach the team
One set of guides now supports every region and time zone. No more overnight import backlogs.
Won't customers still ask questions my AI can't answer?
Chatref handles most questions automatically – humans only step in for the cases that need a person.
How do I know the AI answers are accurate?
Chatref only answers from your own content – no made-up replies. Results depend on your docs.
What if customers need to talk to a real person?
Chatref seamless handoff with full chat history – no repeating themselves.
Isn't this just another chatbot?
Chatref resolves issues in chat – not just linking to articles. It proves your store is legit.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Build trust with instant help – start free
Paste your guides and let AI answer questions in your brand’s voice.
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.