Stop repeating yourself in support
AI answers common questions instantly – so your team handles only what needs a human. Cut inbox clutter with answers that scale across regions and time zones.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions every day.
Slow onboarding
New users struggle to find the exact next step in your help docs and abandon setup.
24/7 demand
Support requests pile up when your team is offline, leaving customers waiting.
No insights
You lack data on which support questions trip up most customers.
The Chatref solution
Scale support without adding headcount.
A user hits a snag during onboarding and fires off a chat. AI pulls the exact next step from your docs. They finish setup. You deflect tickets – no queue, no wait, no friction.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your own guides – instantly.
Resolves ‘Where’s my data?’ in the chat with one click – no back-and-forth.
Captures emails from customers asking about CRM moves – warm leads ready.
Tags chats by product or issue type – spot trends fast.
Human agents take over with full chat history – no context lost.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Real teams cut repeat questions in half
How Chatref handles the common cases so your team tackles what matters.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more tired replies about the same setup steps. Our team now focuses on tricky cases that need a human.
We cut support tickets by 60% in the first month. Chatref resolves issues with our own docs – no more dead-end links or generic chatbot fluff.
of import questions answered before they reach the team
One AI agent handles all our channels and languages. We don’t need a global team to cover every time zone anymore.
Won’t Chatref just push outdated answers from old content?
You pick what to import. Start with your best guides, then use insights to spot what needs updating. Your AI agent only answers from what you give it – so outdated content stays out of sight.
How fast can we set up Chatref during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if our content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can we keep our old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice we switched to Chatref?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong with imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop repeating answers – start free today
Embed Chatref in minutes and let AI handle common questions instantly
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.