Turn support chats into product insights
Capture feedback from every chat – fix what matters to grow faster. Scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions about your product over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs and give up.
Global support
You need to cover every region and time zone with one set of content.
Lead capture
You miss out on warm leads from your website because there’s no easy way to connect.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Teams that cut support volume in half
See how brands turn their own content into faster, smarter customer support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our import steps from our own guide, so fewer get stuck. Our team handles the real migrations again.
Our long import guide used to vanish in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
of import questions answered before they reach the team
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content – so you control what it knows.
How fast can I get Chatref running?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with content in different languages?
Yes. It answers across languages from one set of imported content – covering all your regions at once.
Is my content safe with Chatref?
Absolutely. Your content stays private. It only answers from what you import – never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and 24/7.
Can it explain our import process?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation’s rules.
Turn customer questions into product insights – free
Start for free. Let AI answer from your own content, so you can focus on what needs a human.
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.