Keep support simple as your store grows
Add one widget to your site – AI handles the chats, humans jump in only when needed.
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Why it matters
The problem this solves.
High chat volumes
Your team is swamped with the same questions about orders, returns, and products.
Global scalability
You can’t hire enough people to cover every region and time zone.
Lost sales
Customers abandon purchases when they can’t get quick answers about products or orders.
Training gaps
New hires struggle to learn all the product details and policies quickly.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide – no dead ends or guesswork. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no retraining.
Resolve ‘Where’s my data?’ instantly with one-click actions.
Capture leads from CRM-migration questions – no forms needed.
Fix gaps in your migration guide with chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Dropshipping Business Model Customer Support hub.
Loved by support teams
Teams cut support costs and scale effortlessly
How businesses deflect repeat questions with their own content – no generic answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides. Users get answers instantly, and we spend less time on basic questions.
Our brand’s voice shines through every reply. Customers trust the answers because they come from our own content.
of import questions answered before they reach the team
One tool handles chat and email. Our team focuses on the cases that need a human touch – no more switching tools.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Keep support simple as your store grows – free start
Add one widget to handle chats instantly in your brand’s voice.
Part of Chatref for Dropshipping Business Model Customer Support · E-commerce hub · pricing.