Scale support without adding headcount
Chatref answers instantly from your policies, reviews, and contracts – keeping customers happy with fast, accurate help.
Featured on
Why it matters
The problem this solves.
Global customer support
Supporting customers across time zones and languages strains your team.
Growing support tickets
More customers mean more tickets – and your team can’t keep up.
Inconsistent answers
Customers get conflicting info about policies and contracts from your team.
Slow responses
Generic or delayed replies frustrate customers and hurt your brand.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI explains your return policy in the customer’s language
Automatically updates order status from supplier contracts
Resolves common questions about shipping costs and times
Captures leads from support chats for your sales team
AI answers ‘How do I cancel?’ in seconds – no waiting.
Turn chat insights into fixes for your help docs.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Dropshipping Business Model Customer Support hub.
Loved by support teams
Teams that cut support costs in half
How businesses scale customer help without adding agents or content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – in our brand’s voice. Our team now handles only the complex cases.
We cut support costs by 50% this quarter. Chatref scales with our user base – no more hiring as we grow.
of import questions answered before they reach the team
Customers get fast, accurate help 24/7. Our satisfaction scores jumped because Chatref turns questions into insights we act on.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to find outdated content. Your AI only answers from what you give it.
How long does setup take?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering – no coding or waiting.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides so users see the exact steps you wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn FAQs into instant answers – free start
Paste your help docs and let AI resolve repeat questions in your brand’s voice.
Part of Chatref for Dropshipping Business Model Customer Support · E-commerce hub · pricing.