Instant answers from your own content
Chatref resolves customer questions directly from your help docs and website. Keep support consistent – no confusion, no delays.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New users get stuck because they can’t find the exact next step in your help docs.
Inconsistent support
Customers get different answers depending on who they talk to.
No visibility
You don’t know which questions trip customers up most.
The Chatref solution
Keep support scaling with the product.
A customer asks about a new feature. AI pulls the answer from your latest guide – no outdated links or generic chatbot guesses. They get back to work faster. Your team handles only the cases that need a person. Support scales without adding headcount.
Real questions
What Chatref answers here.
Auto-answer ‘How do I switch CRMs?’ from your old help docs.
Solve ‘Where’s my data?’ in chat with one click – no emails.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration docs with chat insights.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions in half
See how brands keep users moving with self-serve support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our 'how to import' guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'where do I start' emails.
Users get the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content – so you control what’s current.
How fast can I get started?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your whole team stays covered.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it answer questions about our import process?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start free – let AI handle your repeat questions
Add your content and launch in minutes. No credit card needed.
Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.