Turn chats into sales and keep support light
Customers email you directly from chat – no more hunting. Capture leads and deflect repeat questions before they hit your inbox.
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Why it matters
The problem this solves.
Hard to find contact info
Customers waste time searching your site for an email address or phone number.
Repeat questions
Your support team keeps answering the same basic questions about store locations and hours.
Missed sales leads
Chat visitors who need help slip away – and you never capture their info.
Buying journey blindspots
You don’t know where customers get stuck in the buying process.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ instantly with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration docs based on chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns your content into instant answers – no more searching
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our store hours guide. No more calls asking if we're open.
Visitors book demo calls directly from chat. No more lost leads slipping through the cracks.
of import questions answered before they reach the team
The insights loop shows us exactly which pages need updates. Our docs are better than ever.
Won’t this just add more work for my team?
Chatref deflects repeat questions – so your team handles only cases that need a person.
How do I know the AI answers are accurate?
Chatref only uses your own content – no made-up responses or web searches.
Do I need to train my team on another tool?
Chatref works with your existing tools – one agent handles chat and email.
What if customers ask questions we don’t have content for?
Chatref seamlessly hands off to humans when needed – with full chat history.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Turn chats into sales – free start
Let customers email you directly from chat and capture warm leads effortlessly.
Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.