Instant support for garden stores
AI agents answer customer questions instantly from your own guides. Human support steps in with full context – all from one shared inbox.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New customers can’t find the exact next step in your help docs and give up.
Long wait times
Customers frustrated by delays seek answers elsewhere – or leave.
Multi-channel chaos
Managing support across email, chat and social drains your team.
The Chatref solution
Stop repeating yourself.
Your team spends hours answering the same questions. Chatref AI handles these automatically – in your brand’s voice, with exact next steps from your help docs. Your team focuses on what needs a human. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions in half
How Chatref helps support scale without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get instant answers to common questions – no more waiting for us. Our team handles only the tricky cases.
We cut time spent on repetitive inquiries by half. Our guides now work harder for us.
of import questions answered before they reach the team
Chatref resolved issues in chat – no more dead-end article links. Customer satisfaction went up.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update old content. Your AI only answers from what you give it – so you control what’s current.
How fast can I get this running?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with my existing content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and smarter.
Can it explain our import process?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with data mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Free up your team – start for free today
Add your content and let AI handle customer questions in your brand’s voice.
Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.