Instant answers for your handmade goods store
Help customers 24/7 with instant answers from your help docs. No waiting, no searching – just fast support that scales with you.
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Why it matters
The problem this solves.
Repeat questions
Your team spends time on the same basic questions – answers buried in docs don’t cut it.
Slow support
Customers wait longer as your product grows – you can’t hire faster than demand.
Global gaps
Keeping up with questions across regions and time zones is a constant struggle.
No insights
You have no data on what questions trip customers up most.
The Chatref solution
Keep support growing with your product.
Your product grows. Support requests grow too. Chatref AI answers from your own help docs – no dead ends, no guesswork. Human support steps in only when needed. Scale without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I track my order?’ instantly from your shipping policy.
Resolve ‘What is your return policy?’ in the chat – no article links needed.
Capture leads from wholesale inquiries with AI-powered chat.
Provide 24/7 support for international customers in their time zone.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Teams get more done with instant answers
How Chatref deflects repeat questions and speeds up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for the team. Our docs now work harder than ever.
New users get instant answers in their own language. Onboarding time dropped by half.
of import questions answered before they reach the team
One set of docs now supports every region – 24/7, in any language. No more overnight backlog.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot outdated content. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Get instant answers from your store’s help docs – free
Paste your guides and let AI resolve questions in your brand voice, 24/7.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.